Remote Technical Support Engineer - Data & ETL Expert

Etleap Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Etleap Inc. is seeking a Technical Support Engineer to help customers troubleshoot data pipelines and understand complex integrations.

You will work with our engineering team to reproduce issues and translate technical concepts for clients, reading logs and diagnosing problems in a remote-friendly role focused on the US Pacific timezone. The role emphasizes proactive customer engagement, prioritization in a fast-paced environment, and building strong relationships through clear written and

Qualifications

• Bachelor's degree in a technical field.
• Experience providing customer facing support for technically complex B2B software.
• Comfort operating in ambiguous situations and independently solving open-ended technical issues.
• Working knowledge of SQL and general database concepts.
• Ability to juggle competing priorities with ease.
• Pattern recognition of recurring issues and requests.
• Eagerness to proactively help customers succeed.
• Strong relationship-building and communication skills in written word and on calls.
• Ability and desire to work with engineers on complex problems.

Responsibilities

• Triage and investigate new issues using application data, logs, and external resources while establishing clear and realistic expectations on resolution timelines with customers.
• Proactively engage customers to understand their goals and share relevant product features, bringing in subject matter experts when needed.
• Drive meaningful product adoption among current customers.
• Summarize recurring issues and feature requests to inform product improvements.
• Own customer matters in your time zone and coordinate with engineers to resolve them fully.
• Continuously refine support and success processes for better efficiency and outcomes.
• Build strong customer relationships through professional, empathetic, and clear communication.

Skills

SQL

Customer support

Communication

Prioritization

DB concepts

Education

Bachelor's degree

Job description

Etleap Inc. is seeking a Technical Support Engineer to help customers troubleshoot data pipelines and understand complex integrations.

You will work with our engineering team to reproduce issues and translate technical concepts for clients, reading logs and diagnosing problems in a remote-friendly role focused on the US Pacific timezone. The role emphasizes proactive customer engagement, prioritization in a fast-paced environment, and building strong relationships through clear written and