Remote Technical Support Engineer

EBSCO

United States

Remote

USD 37,000 - 53,000

Full time

6 days ago

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Job summary

EBSCO Information Services (EIS) in the United States is seeking a Technical Support Representative to deliver first-line diagnostic and troubleshooting for our software solutions.

You will communicate action plans to clients and internal teams, maintain high customer satisfaction, and collaborate across support and product groups.

This remote-friendly role offers flexible work options and pays USD 37,055.00 to 52,935.00 per year.

Qualifications

2+ years of experience in an application or software support role.
Proven experience supporting enterprise or customer-facing applications.
Excellent communication skills; able to translate technical issues to user-friendly language.
Experience with issue tracking/ticketing systems.

Responsibilities

Provide first line diagnostic and troubleshooting support via phone and email.
Answer questions across the full EBSCO product suite.
Identify root causes and communicate findings.
Collaborate with other support groups to prioritize issues.
Explain product features, installation, configuration, and upgrades.
Communicate action plans to clients and internal teams.
Troubleshoot product-related issues to maximize customer satisfaction.
Conduct independent research to find solutions.
Support department objectives and high client satisfaction.

Skills

Customer support experience

Communication skills

Issue tracking systems

Education

BA/BS degree or equivalent practical experience

Tools

MS Office Suite

Job description

EBSCO Information Services (EIS) in the United States is seeking a Technical Support Representative to deliver first-line diagnostic and troubleshooting for our software solutions.

You will communicate action plans to clients and internal teams, maintain high customer satisfaction, and collaborate across support and product groups.

This remote-friendly role offers flexible work options and pays USD 37,055.00 to 52,935.00 per year.

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