Remote Technical Support Specialist

EBSCO Information Services; Salem (OR); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis.

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services (EBSCO) is seeking a Technical Support Representative to provide first-line support for our software products. You will diagnose issues, guide customers, and coordinate with internal teams to resolve problems while maintaining high satisfaction.

We offer remote-friendly roles with multiple hub offices and a comprehensive benefits program. Strong communication, problem-solving, and ticketing experience are essential, and Spanish is a plus for bilingual support.

Qualifications

• 2+ years in an application or software support role.
• Experience supporting enterprise or customer-facing applications.
• Excellent communication skills; translate technical issues into user-friendly language.
• Experience with issue-tracking systems.
• Bi-lingual (Spanish) is a plus.

Responsibilities

• Provide first-line diagnostic/troubleshooting support via phone and email.
• Answer questions across the EBSCO product suite.
• Identify root causes and communicate action plans.
• Collaborate with internal teams to prioritize and resolve issues.
• Contribute to high client satisfaction and department objectives.

Job description

EBSCO Information Services (EBSCO) is seeking a Technical Support Representative to provide first-line support for our software products. You will diagnose issues, guide customers, and coordinate with internal teams to resolve problems while maintaining high satisfaction.

We offer remote-friendly roles with multiple hub offices and a comprehensive benefits program. Strong communication, problem-solving, and ticketing experience are essential, and Spanish is a plus for bilingual support.