Remote Technical Support & Customer Experience Pro

Trimble; United States; Remote; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

Paid Parental Leave

Job summary

Trimble is seeking a Technical Support Representative to empower AECO professionals by diagnosing complex software challenges and guiding them to self-sufficient solutions. You will serve as a trusted advisor, translating technical concepts into clear, actionable guidance and contributing to streamlined workflows across Trimble products.

Join a global team focused on exceptional customer experiences, with remote flexibility and opportunities to collaborate with cross-functional groups to

Qualifications

• Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems and operating environments.
• Clear, empathetic communication translating complex tech concepts into simple language.
• Resourceful troubleshooting and organized case documentation.

Responsibilities

• Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
• Empower users with actionable tips, tutorials, and workflows that boost confidence and daily productivity with Trimble products.
• Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to escalate critical incidents and refine knowledge base resources.

Skills

Technical troubleshooting

Omnichannel support

Clear communication

Documentation

Job description

Trimble is seeking a Technical Support Representative to empower AECO professionals by diagnosing complex software challenges and guiding them to self-sufficient solutions. You will serve as a trusted advisor, translating technical concepts into clear, actionable guidance and contributing to streamlined workflows across Trimble products.

Join a global team focused on exceptional customer experiences, with remote flexibility and opportunities to collaborate with cross-functional groups to