Remote Technical Services Operations Lead

Lavazza Group; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive Medical, Vision, Dental

401K Package

Employee Assistance Program

Hybrid Work Schedule

Barista certification

Tuition Reimbursement

Performance Development Plans

Employee Discounts

Summer Fridays

Dress code - jean friendly

Free coffee

Job summary

Lavazza North America is seeking a Technical Service Operations Lead to manage the back-office processes supporting equipment purchasing, CRM activities, goods receipts, and service-provider invoicing across North American sales channels.

The role requires directing a team of Technical Service Specialists, delivering operational and financial reporting for CAPEX and service costs, and collaborating with Finance, Sales Operations, and other stakeholders to improve controls and service delivery.

Qualifications

• Bachelor's degree in a business/finance/operations field or equivalent experience.
• 3–5 years in accounts payable, general accounting, or technical service/operations.
• Experience leading teams and managing performance.
• Experience analyzing operational/financial data and presenting insights.
• Experience managing PO, invoices, goods receipts, or related processes.
• Customer-focused mindset and ability to improve processes.
• Proficiency in Microsoft Excel; working knowledge of PowerPoint/Outlook.
• Working knowledge of SAP Finance and Purchasing; Salesforce preferred.

Responsibilities

• Lead, coach, and manage the Technical Service Operations team with clear expectations.
• Analyze operational and financial performance across sales channels and CAPEX, costs, and revenue.
• Develop, maintain, and present recurring/ad hoc analyses for leadership with recommendations.
• Oversee purchase orders, invoices, goods receipts, consignments, and coding for accuracy.
• Direct CRM data workflows and resolve data/process issues affecting operations.
• Collaborate with Finance, Accounting, Sales Ops and other teams to strengthen controls.
• Support Salesforce and other system initiatives and monitor adoption.

Skills

Accounts payable

Operations management

CRM & Salesforce

Excel

Leadership

Data analysis

Education

Bachelor's degree

Tools

SAP Finance

Salesforce

Job description

Lavazza North America is seeking a Technical Service Operations Lead to manage the back-office processes supporting equipment purchasing, CRM activities, goods receipts, and service-provider invoicing across North American sales channels.

The role requires directing a team of Technical Service Specialists, delivering operational and financial reporting for CAPEX and service costs, and collaborating with Finance, Sales Operations, and other stakeholders to improve controls and service delivery.