Hybrid Technical Services Operations Lead - Data-Driven Growth

Lavazza North America Inc; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

401K Package

Employee Assistance Program

Hybrid Work Schedule

Tuition Reimbursement

Performance Development Plans

Employee Discounts

Flexible business casual dress code -

Free coffee, anytime!

Job summary

Lavazza North America Inc. is seeking a Technical Services Operations Lead to oversee the back-office functions, CAPEX reporting, and CRM activities across North American channels.

You will lead the Technical Service Operations team, driving improvements in service delivery and operational controls while coordinating with Sales, Finance, and Accounting. The ideal candidate will have 3–5 years in related operations, strong Excel expertise, and experience with CRM/SAP systems.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Operations Management, or related field; or equivalent professional experience.
• 3–5 years of experience in accounts payable, general accounting, technical service operations, sales operations, or related business operations function.
• Experience leading, coaching, or supervising employees, including assigning work, monitoring performance, and supporting development.
• Experience analyzing operational and financial data, identifying trends, and presenting recommendations to business stakeholders.
• Experience managing purchase orders, invoices, goods receipts, consignment, customer records, asset records, or similar transaction-based processes.
• Customer-focused mindset with the ability to support internal and external stakeholders, address service concerns, and identify opportunities to improve processes and service delivery.
• Advanced proficiency in Microsoft Excel and working proficiency in Microsoft PowerPoint and Outlook.
• Working knowledge of SAP Finance and Purchasing modules; experience with CRM platforms or Salesforce preferred.

Responsibilities

• Lead, coach, and manage the Technical Service Operations team, including performance expectations, workload priorities, development, and accountability.
• Analyze operational and financial performance across sales channels, including CAPEX investment, technical service costs, and revenue generation, and develop action plans from identified trends.
• Develop, maintain, and present recurring reports and ad hoc analyses for internal stakeholders and leadership, with clear recommendations and follow-up actions.
• Oversee third-party equipment purchase orders, service-provider invoices, goods receipts, coding, and consignment transactions to support accuracy, timeliness, and policy compliance.
• Direct customer and asset record creation and CRM interface activities, resolving data or process issues that affect downstream operations.
• Partner with Technical Service, Sales Operations, Finance, Accounting, and other teams to improve workflows, strengthen controls, and support business priorities.
• Support Salesforce and other system or process initiatives by assessing operational impacts, preparing the team for change, and monitoring adoption.

Skills

Accounts payable

Financial analysis

Team leadership

CRM (Salesforce)

SAP Finance

Excel

CAPEX reporting

Problem solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

PowerPoint

Outlook

Job description

Lavazza North America Inc. is seeking a Technical Services Operations Lead to oversee the back-office functions, CAPEX reporting, and CRM activities across North American channels.

You will lead the Technical Service Operations team, driving improvements in service delivery and operational controls while coordinating with Sales, Finance, and Accounting. The ideal candidate will have 3–5 years in related operations, strong Excel expertise, and experience with CRM/SAP systems.