Coffee Equipment Field Tech — Remote, Travel, Barista Certified

Lavazza Group; United States; Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive Medical benefits

401K Package

Employee Assistance Program

Hybrid Work Schedule

Barista certification

Tuition Reimbursement

Performance Development Plans

Employee Discounts

Summer Fridays

Casual dress code

Free coffee, anytime!

Job summary

Lavazza North America is seeking a Field Service Technician to drive technical service excellence across the territory, including New York City. You will train distributor partners, improve asset uptime, and support field service initiatives while collaborating with sales teams and internal stakeholders.

The role requires frequent travel (50–70%), remote work flexibility, and a strong focus on data-driven service improvements to enhance customer satisfaction and equipment reliability.

Qualifications

• Bachelor’s degree or equivalent in a related field and relevant experience.
• 5-7 years in technical services, field operations, or service-related roles.
• Experience with distributor networks and CRM systems, preferably Salesforce.

Responsibilities

• Serve as the primary technical liaison for the assigned territory and distributor needs.
• Deliver technical training and re-education to distributor partners and field teams.
• Monitor service metrics such as first-time fix rate and asset uptime.
• Conduct site visits for installations and escalated service issues.
• Collaborate with Account Managers and internal stakeholders to close service gaps.
• Manage spare parts inventory processes and safety compliance.
• Support rollout of new equipment and field service programs.
• Analyze service data and translate findings into actionable recommendations.

Skills

CRM systems

Field operations

Distributor networks

Technical training delivery

Education

Bachelor’s degree in Engineering, Business, Operations

Tools

Salesforce

Job description

Lavazza North America is seeking a Field Service Technician to drive technical service excellence across the territory, including New York City. You will train distributor partners, improve asset uptime, and support field service initiatives while collaborating with sales teams and internal stakeholders.

The role requires frequent travel (50–70%), remote work flexibility, and a strong focus on data-driven service improvements to enhance customer satisfaction and equipment reliability.