Remote Technical Program Manager, Solutions Delivery

xCures, Inc.; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Remote‑First

Paid Time Off 13 Holidays

Equity Package

Medical, Vision, and Dental

Employer 401(k) Match

Professional Development Funds

Company Offsites

Monthly Internet Allowance

Job summary

xCures, Inc. is seeking a Technical Program Manager to run the operating system of its Customer Solutions team, coordinating between customers, engineering, product, and success.

You will ensure delivery visibility, predictability, and measurable progress across integrations and tool deployments. You will own intake, triage, and program tracking for active customer integrations, partnering with Revenue Leadership and PMO, while not slowing engineering momentum.

Qualifications

• 3+ years in technical program management, product operations, or project management in a technology environment.
• Track record of leading cross-functional initiatives from definition through delivery.
• Experience working with both engineering teams and customer-facing roles, and translating between them.
• Technical acumen and curiosity: able to engage substantively on APIs, data pipelines, cloud infrastructure, and AI and LLM tooling.
• Experience creating training materials and technical documentation for technical and non-technical audiences.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Own delivery reporting for Customer Solutions: maintain the single source of truth on program status, risks, and dates, and deliver a regular cadence of updates to Revenue Leadership, the PMO, and executives.
• Manage intake and triage of inbound requests from Sales, Customer Success, and Product, coordinating prioritization and routing decisions and communicating outcomes back to the people who asked.
• Track active customer integration and onboarding programs from kickoff to go-live, surfacing blockers early and holding the team to committed dates.
• Build and maintain internal and external technical training, product guides, and support resources so customers and colleagues can self-serve.
• Define success metrics, dashboards, and feedback loops for the team's tools and integrations, and use them to show adoption and performance.
• Work with Engineering, Product, Customer Success, and the PMO to keep Customer Solutions work aligned with platform priorities and company delivery standards.
• First 90 days: stand up the intake and triage process and take over program tracking for every active customer integration.
• First year: predictable, measurable delivery across all Customer Solutions programs and a faster contract-to-live cycle, measured by on-time delivery against committed dates, time from contract to live integration, and customer and internal stakeholder satisfaction

Skills

Technical PM

Cross-functional leadership

APIs & data pipelines

Tech documentation

Customer-facing

Education

Bachelor's degree or equivalent

Job description

xCures, Inc. is seeking a Technical Program Manager to run the operating system of its Customer Solutions team, coordinating between customers, engineering, product, and success.

You will ensure delivery visibility, predictability, and measurable progress across integrations and tool deployments. You will own intake, triage, and program tracking for active customer integrations, partnering with Revenue Leadership and PMO, while not slowing engineering momentum.