Remote Technical Program Manager, Solutions Delivery

xCures, Inc.; Northern (KY); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

Remote‑First

Paid Time Off

Equity Package

Medical, Vision, and Dental

Employer 401(k) Match

Professional Development Funds

Internet Allowance

Job summary

xCures, Inc. is seeking a Technical Program Manager to manage the operating system of the Customer Solutions team, coordinating between customers, our platform, and the engineers who connect them.

You will report to the Director, Customer Solutions, with a dotted line to the PMO, ensuring delivery is visible, predictable, and measurable. You will lead intake triage with Sales, Customer Success, and Product, track onboarding through go‑live, and build training and documentation to help customers

Qualifications

• 3+ years in technical program management, product operations, or project management in a technology environment.
• Lead cross‑functional initiatives from definition through delivery.
• Experience working with engineering and customer‑facing teams, translating between them.
• Technical acumen on APIs, data pipelines, cloud infrastructure, and AI/LLM tooling.
• Experience creating training materials and technical documentation.

Responsibilities

• Own delivery reporting for Customer Solutions: maintain the single source of truth on program status, risks, and dates, and deliver updates to Revenue Leadership, the PMO, and executives
• Manage intake and triage of inbound requests from Sales, Customer Success, and Product, coordinating prioritization and routing decisions and communicating outcomes
• Track active customer integration and onboarding programs from kickoff to go-live, surfacing blockers early and holding the team to dates
• Build and maintain internal and external technical training, product guides, and support resources so customers and colleagues can self‑serve
• Define success metrics, dashboards, and feedback loops for the team's tools and integrations
• Work with Engineering, Product, Customer Success, and the PMO to align work with platform priorities and delivery standards
• First 90 days: stand up the intake and triage process and take over program tracking for every active customer integration
• First year: achieve predictable, measurable delivery across all Customer Solutions programs

Skills

Program Mgmt

Cross‑functional leadership

Engineering collaboration

APIs & AI tooling

Technical documentation

Education

Bachelor's degree

Job description

xCures, Inc. is seeking a Technical Program Manager to manage the operating system of the Customer Solutions team, coordinating between customers, our platform, and the engineers who connect them.

You will report to the Director, Customer Solutions, with a dotted line to the PMO, ensuring delivery is visible, predictable, and measurable. You will lead intake triage with Sales, Customer Success, and Product, track onboarding through go‑live, and build training and documentation to help customers