Remote Technical Program Manager: Game Infra & SRE

Tential Solutions; Town of Vernon (NY); On-site; USD 120,000 - 165,000; Full time

Job summary

Tential Solutions seeks an experienced Delivery Manager / Technical Program Manager to support TechOps and SRE for game infrastructure. You will guide two technical teams, drive Agile processes, and translate stakeholder needs into actionable work.

The role requires Jira workflow mastery, Scrum Master/Product Owner experience, and collaboration across platform, networking, security, and data teams. Occasional after-hours support may be required.

Qualifications

• 8–10 years of experience in technical program management, project management, delivery management, or related roles.
• Hands-on Scrum Master and Product Owner experience, including running Agile ceremonies and backlog prioritization.
• Strong Jira experience including automations and workflow customization.
• Experience in IT infrastructure, TechOps, SRE, or production operations environments.
• Ability to coordinate across platform, infrastructure, networking, data, TechOps, and security teams.

Responsibilities

• Own delivery of multiple initiatives aligned with product roadmaps and quarterly commitments.
• Define and communicate quarterly scope, schedules, priorities, and milestones with Product and Engineering leaders.
• Track work through completion and manage action items across teams.
• Identify risks, develop mitigations, and resolve blockers and dependencies.
• Coordinate releases, launches, and cross-project dependencies with other Delivery Managers.
• Lead Agile ceremonies and coach teams on Scrum principles and continuous improvement.
• Maintain Sprint Backlogs in Jira and ensure clear priorities.
• Gather requirements from studios, stakeholders, and technical teams for SRE/game infrastructure initiatives.
• Prioritize backlog items based on business needs and capacity.
• Facilitate incident management and postmortems, tracking follow-up actions.

Skills

Technical Program Management

Scrum Master

Product Ownership

Jira

Agile Leadership

Stakeholder Management

Cross-functional Collaboration

Tools

Jira Automations

Confluence

Google Workspace

Miro

Visio

Lucidchart

Job description

Tential Solutions seeks an experienced Delivery Manager / Technical Program Manager to support TechOps and SRE for game infrastructure. You will guide two technical teams, drive Agile processes, and translate stakeholder needs into actionable work.

The role requires Jira workflow mastery, Scrum Master/Product Owner experience, and collaboration across platform, networking, security, and data teams. Occasional after-hours support may be required.