Remote Technical Engagement Specialist

Freddie Mac; Fort Lauderdale (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading telecommunications company seeks a skilled Customer Service Representative to address elevated technical issues for residential and business clients. The ideal candidate will have a high school diploma and a minimum of two years' customer service experience, along with strong communication skills. This role offers various benefits, including comprehensive healthcare plans and more. Ideal for those looking to contribute to a supportive team.

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays

Paid Volunteer Time and Paid Parental Leave

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Qualifications

• Minimum of 2 years experience in customer service and technical support.
• Ability to work nontraditional schedules, including evenings and weekends.
• Clear communication skills.

Responsibilities

• Serve as primary contact for elevated technical issues with clients.
• Troubleshoot Tier 1 issues and ensure follow-up.
• Maintain knowledge of the employer's product line.

Skills

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time and Paid Parental Leave
- Employee Referral Bonuses and Exclusive Entertainment Discounts/Perks
- Opportunity to work with a supportive team focused on delivering exceptional customer service

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for elevated technical issues with residential or commercial services' clients
- Handle direct inbound calls from Residential, HBS (Business), and Hospitality customers
- Troubleshoot and solve Tier 1 issues, escalating when necessary, and ensure prompt follow-up
- Review scheduled trouble tickets for possible remote resolution and perform follow-up testing
- Maintain thorough knowledge of the employer's product line and applications utilized by customers

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of relevant work experience in customer service, telecommunications, and technical support
- Strong communication and organizational skills
- Ability to work nontraditional schedules/shifts, including evenings, weekends, and holidays
- Ability to speak clearly using grammatically correct English; other language skills are a plus

How to Stand Out (Preferred Qualifications):
- Experience in troubleshooting technical issues in a telecommunications environment
- Familiarity with DSL or high-speed internet services and technical requirements
- Previous experience in a customer-facing role that emphasizes service excellence
- Knowledge of telecommunications products and services

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #EmployeeBenefits

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