Remote Launch Engagement Specialist

Hotwire Communications; Fort Lauderdale (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading telecommunications company is seeking a customer service representative to handle high call volumes and provide best-in-class support. Ideal candidates will have a high school diploma and at least two years of experience in customer service or technical support. Join the team to contribute to a dynamic environment that prioritizes excellent customer experiences and offers generous employee benefits.

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays

Paid Volunteer Time and Paid Parental Leave

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Qualifications

• Minimum of 2 years’ relevant work experience in customer service or technical support.
• Strong communication and organizational skills.
• Ability to work nontraditional schedules/shifts.

Responsibilities

• Handle high call volume, addressing customer inquiries.
• Provide exceptional customer service and technical support.
• Assist with setting up new services and scheduling appointments.

Skills

Communication

Organizational Skills

Technical Support

Customer Service

Education

High School Diploma or equivalent

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time and Paid Parental Leave
- Employee Referral Bonuses and Exclusive Entertainment Discounts/Perks
- Opportunity to provide best-in-class customer service and deepen customer engagement

What to Expect (Job Responsibilities):
- Handle high call volume, addressing a full range of customer inquiries related to new installations, scheduling follow-ups, and billing explanations
- Provide exceptional customer service, exemplifying White Glove Service
- Act as the primary support liaison between the employer and new customers
- Assist customers with setting up new services and scheduling appointments
- Provide technical support for IPTV and Internet services, addressing complex questions regarding product functionality

What is Required (Qualifications):
- Must have a High School Diploma or equivalent
- Minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
- Strong communication and organizational skills
- Ability to demonstrate sensitivity and compassion while maintaining personal excellence
- Ability to work nontraditional schedules/shifts, including evenings, weekends, and holidays

How to Stand Out (Preferred Qualifications):
- Proficiency in additional languages
- Experience in a fast-paced call center environment
- Knowledge of telecommunications products and services
- Familiarity with technical support best practices

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunities #EmployeeBenefits

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