Remote Customer Engagement Specialist

Hotwire Communications; Fort Lauderdale (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading telecommunications company is seeking a technical support representative in Fort Lauderdale. This role involves assisting customers with technical issues related to telephone, IPTV, and internet services while ensuring excellent service delivery. Candidates should have a high school diploma and relevant work experience, contributing to a supportive and dynamic work environment.

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays

Paid Volunteer Time and Paid Parental Leave

Employee Referral Bonuses and Exclusive Entertainment Discounts

Qualifications

• Minimum of 2 years of relevant experience in customer service or technical support.
• Ability to work nontraditional schedules including evenings, weekends, and holidays.

Responsibilities

• Provide technical support for telephone, IPTV, and Internet services.
• Communicate with customers via phone, chat, and email to resolve issues.
• Maintain thorough knowledge of the product line and applications.

Skills

Communication

Organizational Skills

Education

High School Diploma or equivalent

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time and Paid Parental Leave
- Hotwire Service Discounts for employees residing in serviced properties
- Employee Referral Bonuses and Exclusive Entertainment Discounts/Perks

What to Expect (Job Responsibilities):
- Provide technical telephone, IPTV, and Internet support to customers and answer complex questions regarding product functionality
- Perform follow-up testing and troubleshooting to assist customers with technical support issues
- Communicate with customers via phone, chat, and email to make service recommendations and resolve issues
- Serve as the primary support liaison between the employer and residential customers
- Maintain thorough knowledge of the employer's product line and related applications

What is Required (Qualifications):
- Must have a High School Diploma or equivalent
- Minimum of 2 years of relevant work experience in customer service, telecommunications, or technical support
- Strong communication and organizational skills
- Ability to work nontraditional schedules, including evenings, weekends, and holidays
- Must have DSL or high-speed internet service with a minimum speed of 25 MB/s

How to Stand Out (Preferred Qualifications):
- Ability to speak clearly using grammatically correct English (other language skills a plus)
- Demonstrated personal excellence including punctuality, integrity, and accountability
- Ability to demonstrate sensitivity and compassion
- Experience working independently and in a team environment
- A quiet workplace to focus on delivering excellent service

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #EmployeeBenefits

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