Remote Technical Documentation Specialist Journeyman

asmexternalcareersite; Washington (District of Columbia); Remote; USD 85,000 - 115,000; Full time

Job summary

ASM Research seeks a Journeyman Technical Writer to develop, edit, and maintain clear, standardized documentation for complex IT programs. You will translate input from engineers and SMEs into materials for diverse users, ensuring consistency, usability, and compliance with standards.

This role enables remote work from Texas or the Washington, DC area, and calls for experience with documentation tools such as MadCap Flare, Confluence, and SharePoint, plus a track record of governance, reviews,

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 4+ years preparing, editing, and managing program documentation for technical IT or engineering teams.
• Proficiency in organizing complex information and applying style guides.
• Experience with MadCap Flare, Confluence, SharePoint and MS Office.
• Active Secret clearance and U.S. citizenship.

Responsibilities

• Write, edit, and maintain technical documentation including user guides, SOPs, system manuals, status reports, project plans, FAQs, training materials, and online help for technical audiences across enterprise programs.
• Establish and enforce style guides, templates, and documentation standards to drive consistency and quality across documentation sets and program deliverables.
• Collaborate closely with engineers, application owners, and other SMEs to gather technical inputs and ensure accuracy, completeness, and alignment with system functionality.
• Manage documentation lifecycle, including version control, repository organization, and content governance to maintain accessible, current, and auditable documentation libraries.
• Use documentation and content management tools (e.g., MadCap Flare, Confluence, SharePoint, or similar platforms) to develop, publish, and maintain documentation.
• Conduct document reviews and quality assurance activities to validate clarity, grammar, formatting, and compliance with internal standards and applicable policies.
• Incorporate user feedback, usability metrics, and training outcomes into documentation updates to improve usability, accessibility, and effectiveness.
• Support training initiatives by developing supplemental instructional materials and coordinating documentation with training plans and user support activities.

Skills

Technical writing

Documentation standardization

Style guides

Clear communication

Education

Bachelor’s degree or equivalent

Tools

MadCap Flare

Confluence

SharePoint

ServiceNow

Jira

Job description

ASM Research seeks a Journeyman Technical Writer to develop, edit, and maintain clear, standardized documentation for complex IT programs. You will translate input from engineers and SMEs into materials for diverse users, ensuring consistency, usability, and compliance with standards.

This role enables remote work from Texas or the Washington, DC area, and calls for experience with documentation tools such as MadCap Flare, Confluence, and SharePoint, plus a track record of governance, reviews,