Remote Technical Content Designer for Customer Service

MaziCTools; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Netflix is seeking a Technical Content Designer to join our Customer Service team. You will develop and maintain technical content that helps agents assist subscribers, translating complex concepts into clear language.

You will work with product and engineering teams to ensure accuracy, update materials regularly, and align all content with Netflix's brand voice. This is a remote opportunity supporting global customer service needs.

Qualifications

• Extensive technical knowledge of tools used in customer service.
• Ability to create and maintain clear help articles, FAQs and troubleshooting guides.
• Experience communicating technical concepts to non-technical audiences.
• Strong attention to detail to ensure accuracy in content.

Responsibilities

• Develop and maintain technical content for customer service representatives to assist subscribers.
• Create visually appealing, user-friendly content that is easy to understand.
• Collaborate with product and engineering teams to gather accurate information.
• Update existing content to stay current with trends and product changes.
• Communicate technical information clearly to non-technical audiences.

Skills

Content Creation

Communication Skills

Project Management

Time Management

Attention to Detail

Customer Support

Team Collaboration

Problem-Solving

Multimedia Design

Technical Writing

Writing Proficiency

Adaptability

Tools

CRM Software

Ticketing Systems

Social Media Management Tools

Job description

Netflix is seeking a Technical Content Designer to join our Customer Service team. You will develop and maintain technical content that helps agents assist subscribers, translating complex concepts into clear language.

You will work with product and engineering teams to ensure accuracy, update materials regularly, and align all content with Netflix's brand voice. This is a remote opportunity supporting global customer service needs.