Remote Technical Analyst – Incident & Root-Cause Expert

OSV; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Technical Analyst to serve as the primary escalation point for complex, high-severity support issues within OSV’s enterprise application environment. You will own end-to-end resolution of escalated incidents and lead technical communication during critical events.

In this role you will apply advanced diagnostic capabilities, collaborate with cross-functional teams, and drive permanent fixes while documenting resolutions and contributing to runbooks and

Qualifications

• 3+ years of experience in application or technical support for enterprise software systems.
• Proficient in SQL and API troubleshooting; understands integration architectures.
• Expert-level experience with batch processing, DB operations, and incident management.
• Knowledge of payroll tax processes is a plus.

Responsibilities

• Serve as escalation point for complex and urgent support requests; assess impact and severity.
• Perform deep technical analysis across service areas including API, DB, and batch processing.
• Troubleshoot batch failures; modify job parameters and implement fixes.
• Contribute to incident response; present findings and coordinate workarounds.
• Document escalations and assist with knowledge base and runbooks.
• Assess release impact and participate in change planning and reviews.

Skills

SQL

API troubleshooting

Batch processing

Incident management

Root cause analysis

Education

Bachelor’s degree

Tools

Azure DevOps

Workday

Salesforce

Job description

OneSource Virtual (OSV) is seeking a Technical Analyst to serve as the primary escalation point for complex, high-severity support issues within OSV’s enterprise application environment. You will own end-to-end resolution of escalated incidents and lead technical communication during critical events.

In this role you will apply advanced diagnostic capabilities, collaborate with cross-functional teams, and drive permanent fixes while documenting resolutions and contributing to runbooks and