Remote Technical Account Manager — SaaS Security

Obsidiansecurity

Town of Texas (WI)

On-site

USD 135,000 - 160,000

Full time

14 days+
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Benefits offered by this job

Competitive compensation with equity
Comprehensive healthcare with dental and vision coverage
Flexible paid time off
12 weeks of new parent or family leave
Personal and professional development resources

Job summary

Obsidian Security is seeking a proactive Technical Account Manager to enhance customer success within our SaaS platform. This remote role focuses on driving customer value and offers an exciting opportunity to work in a dynamic SaaS startup.

The ideal candidate will have strong communication and technical skills, experience in cybersecurity, and a collaborative spirit. Obsidian offers competitive benefits and a commitment to employee well-being.

The base pay range for this position is between $135,000 and $160,000 USD.

Qualifications

  • Strong blend of communication and technical skills as a technical ambassador.
  • Experience in building and managing customer relationships.
  • Experience with SaaS security concerns.

Responsibilities

  • Deliver high-level customer experience and technical assistance.
  • Manage simultaneous customer requests and issues of varying complexity.
  • Drive improvements in customer understanding and usage of the Obsidian platform.

Skills

Communication abilities
Technical skills
Cybersecurity experience
Customer relationship management
SaaS application administration
API interaction
Web authentication methods
Software engineering (Python)
Incident response experience

Job description

Obsidian Security is seeking a proactive Technical Account Manager to enhance customer success within our SaaS platform. This remote role focuses on driving customer value and offers an exciting opportunity to work in a dynamic SaaS startup.

The ideal candidate will have strong communication and technical skills, experience in cybersecurity, and a collaborative spirit. Obsidian offers competitive benefits and a commitment to employee well-being.

The base pay range for this position is between $135,000 and $160,000 USD.

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