Remote Technical Account Manager — Global Food Safety (USA)

Nettitude Group; Lansing (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

LRQA seeks a Technical Account Manager (TAM) to be the principal liaison between LRQA and a major client in the USA, focusing on global QSR and food service assurance programmes. The TAM will manage technical and contractual requirements, develop client relationships, and drive continual improvement across regions and franchise networks.

The role requires a strong background in food safety, extensive auditing experience, and proven ability to lead global programmes with a customer-centric

Qualifications

• BSc from a recognised university in food safety, environmental health, or another science-based discipline.
• Lead Auditor qualification in QMS or FSMS.
• Minimum of 10 years’ experience in food safety, quality assurance, compliance, auditing, or risk management, with substantial experience in QSR, restaurant, or food service operations.
• Minimum of 3 years’ experience managing strategic customer relationships or complex global programmes.
• Experience supporting multi-site and multinational QSR, restaurant, food service, hospitality, or retail food environments, including franchisee or distributed operating models.

Responsibilities

• Serve as the client’s primary technical contact, proactively managing the named account relationship and overseeing adherence to agreed technical and contractual requirements in day-to-day delivery.
• Develop a comprehensive understanding of the client’s QSR and food service operating model, strategic objectives, franchisee network, key risks, and compliance requirements across its markets.
• Lead the implementation and ongoing technical management of multi-country QSR and food service assurance programmes.
• Ensure consistent programme execution across regions, business units, and franchisee networks.
• Support the rapid onboarding of new global resources through structured auditor training, calibration, and assessment processes focused on restaurant and food service operations.
• Perform auditor assessments and shadow audits.
• Conduct technical reviews of reports and oversee auditor capability, account performance objectives, and client expectations.
• Manage field-based technical queries and client inquiries, including root cause analysis, corrective action, and business-focused recommendations for improvement.
• Develop and implement the client’s second-party programme, governance protocols, and reporting tools.
• Maintain an understanding of supplier assurance requirements and upstream food safety risks that could affect the client’s QSR network.
• Coordinate with supply chain or manufacturing specialists when additional technical expertise is required.
• Lead benchmarking activities to support programme review, consistency, and continual improvement across restaurant, franchisee, and food service operations.
• Identify and implement changes to audit frameworks and delivery methodologies to improve programme design, operational relevance, and client value.
• Build close working relationships with key client decision-makers and act as an extension of the client’s technical team.
• Work within the Strategic Account Management Team to deliver Quarterly and Annual Business Reviews.
• Share technical insights, trends, and strategic improvement opportunities arising from audit outcomes with client stakeholders.
• Collaborate with LRQA commercial, technical, and service delivery teams to ensure contracted services meet agreed technical specifications and KPIs.

Skills

BSc in Food Safety

Lead Auditor (QMS/FSMS)

Global QSR experience

Auditing & risk management

Education

BSc in Food Safety or related discipline

Job description

LRQA seeks a Technical Account Manager (TAM) to be the principal liaison between LRQA and a major client in the USA, focusing on global QSR and food service assurance programmes. The TAM will manage technical and contractual requirements, develop client relationships, and drive continual improvement across regions and franchise networks.

The role requires a strong background in food safety, extensive auditing experience, and proven ability to lead global programmes with a customer-centric