Onboarding Specialist

Steer; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% employer paid medical insurance

Flexible PTO

Generous Parental Leave

401k

Learning Stipend

Work-From-Home Equipment

Job summary

A leading automotive software provider is seeking an Onboarding Success Specialist to manage the onboarding of customers for their suite of digital tools. The ideal candidate should have over 2 years of experience in customer onboarding, strong communication skills, and a proactive mindset. This 100% remote role includes a comprehensive benefits package, promoting flexibility and career growth.

Qualifications

• 2+ years of experience in customer onboarding or customer success.
• Experience managing a client-facing product or tool.
• Experience onboarding and training on multiple products.

Responsibilities

• Manage onboarding of customers including outreach and setup.
• Tailor customer-facing templates based on client inputs.
• Serve as primary point of contact for onboarding journey.

Skills

Customer onboarding experience

Strong communication skills

Ability to manage multiple projects

Proactive mindset

Experience with KPIs

CRM experience

Tools

HubSpot

Salesforce

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation—ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of this onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination.
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common.
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support.
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed.
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience.
• Own the free trial to paid conversion process to ensure customer adoption.
• Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products.

You Have Must-Have

• 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment.
• Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience).
• Strong communication skills and a customer-first mindset.
• Ability to manage multiple onboarding projects at once with strong organization and follow-through.
• Proactive, resourceful, and ownership-driven— you anticipate needs and take initiative.
• Experience with KPIs including Time to Live and Time to Onboarding Complete.
• Experience with a CRM such as HubSpot, Salesforce, etc.
• Experience onboarding and training on multiple products or modules.

Nice-to-Have

• Experience with templated content platforms, CMS tools, or WYSIWYG editing.
• Exposure to scheduling or CRM tools.
• Comfort with technical troubleshooting or support escalation workflows.
• Prior involvement in launching or iterating on a new product or service offering.

Interview Process

• Initial Screen – 30 min
• Hiring Manager Interview – 30 min
• Cross Functional Interview – 45 min
• Career Journey Interview – 60 min
• Reference Checks

We Offer

• 100% remote
• 100% employer paid medical insurance
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA
• 401k
• Learning Stipend
• Work‑From‑Home Equipment
• Chance to work with the latest technology
• A collaborative and innovative work culture
• Opportunities for career growth and development

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career‑shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward‑thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn’t define your potential to thrive and enrich our culture. Even if you don’t meet every requirement, we invite you to apply.