Technical Support Representative

Brick LLC; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 28,000; Part time

Benefits offered by this job

Mission-driven work

Strong team culture

Thoughtful benefits

Flexible time off

Room to grow

Job summary

Brick LLC is seeking a Technical Support Representative to provide exceptional support for Brick customers, resolving complex technical issues and surfacing patterns from feedback to enhance product and support resources.

This flexible, part-time role (~20 hours per week) suits someone who enjoys problem-solving, clear communication, and helping users navigate technical challenges while contributing to Brick’s mission of healthier relationships with technology.

Qualifications

• Experience providing technical customer support.
• Ability to identify recurring issues and surface insights from feedback.
• Experience updating knowledge bases and Help Center content.

Responsibilities

• Investigate and resolve complex technical customer issues and escalations.
• Identify recurring issues and elevate them to Engineering.
• Respond to App Store and Play Store reviews.
• Maintain and update Help Center and knowledge base content.
• Support weekly product updates by ensuring documentation stays current.
• Surface customer insights to help improve product and support experience.

Skills

Technical support experience

Customer communication

Troubleshooting

Remote work ability

Documentation awareness

Job description

Location: Remote (opportunities for in-person collaboration if based in Chicago)

Type: Part-Time (~20 hours per week)

About Brick:

Brick is on a mission to help 100 million people get digitally healthy. We believe technology should unlock your potential, not compete with it - and we’re building tools that help people live more intentionally and stay focused on what matters most.

Job Summary / About the Role:

We’re looking for a Technical Support Representative to help deliver an exceptional support experience for Brick customers. This role is critical in resolving complex technical issues, identifying patterns in customer feedback, and helping improve the overall product and support experience.

You’ll work closely with customers and internal teams to troubleshoot issues, surface insights, and ensure our support resources stay accurate as the product evolves. This is a high-impact role for someone who enjoys problem-solving, clear communication, and helping people navigate technical challenges.

This role is ideal for someone seeking flexible, part-time work — such as a college student or stay-at-home parent — who is excited to contribute to a mission focused on building healthier relationships with technology.

What You’ll Do:

• Investigate and resolve complex technical customer issues and escalations
• Identify recurring issues and elevate them to Engineering
• Respond to App Store and Play Store reviews
• Maintain and update Help Center and knowledge base content
• Support weekly product updates by ensuring documentation stays current
• Surface customer insights to help improve product and support experience

Why You’ll Love Working at Brick:

• Mission-driven work: Help build products that empower people to live more intentionally and stay focused on what matters most.
• High-ownership environment: Work on meaningful projects with real responsibility and the ability to move fast.
• Thoughtful benefits: We offer competitive benefits designed to support your health, wellbeing, and long-term success.
• Flexible time off: We trust you to manage your time and take the rest you need to do your best work.
• Strong team culture: Join a small, ambitious team that’s kind, collaborative, and deeply committed to the mission.
• Room to grow: You’ll learn quickly, take on new challenges, and grow alongside the company.

Compensation: $18-20 / hour