Remote Tech Support Specialist for Enterprise Apps

EBSCO Information Services; Topeka (KS); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

Job summary

EBSCO Information Services seeks a Technical Support Representative to provide first-line diagnostic and troubleshooting for our software and solutions, assisting internal and external clients, and communicating action plans.

You will explain product features, installation and deployment steps, and upgrades, collaborate with cross‑functional teams to prioritize issues, and strive to maintain high customer satisfaction through clear, patient support.

Qualifications

• 2+ years of experience in an application or software support role.
• Experience supporting enterprise or customer-facing applications.
• Excellent communication skills and ability to translate technical issues for users.

Responsibilities

• Provide first line diagnostic and troubleshooting support via phone and email.
• Answer questions across the full suite of EBSCO products.
• Communicate action plans and collaborate with internal teams to resolve issues.
• Identify root causes and coordinate troubleshooting to ensure customer satisfaction.
• Research independently to find solutions and keep customers informed.

Skills

Application support

Communication skills

Team collaboration

Bi-lingual (Spanish)

Education

BA/BS degree or equivalent

Tools

Issue tracking systems

Job description

EBSCO Information Services seeks a Technical Support Representative to provide first-line diagnostic and troubleshooting for our software and solutions, assisting internal and external clients, and communicating action plans.

You will explain product features, installation and deployment steps, and upgrades, collaborate with cross‑functional teams to prioritize issues, and strive to maintain high customer satisfaction through clear, patient support.