Remote Tech Support Specialist - Cash Recycling Machines

GLORY; Carrollton (TX); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Plan

Health Insurance

MDLive Telemedicine

Dental Insurance

Vision Insurance

FSA / Dependent Care

Life Insurance

Disability Benefits

Paid Vacation

Paid Holidays

Professional Development

Education Assistance

Adoption Assistance

ID Theft Protection

Annual Bonus

Resumo da oferta

Glory in Carrollton, TX is seeking a Customer Support Specialist to provide remote technical support for cash recycling machines, assisting end users and field technicians with operation and issue resolution.

You will diagnose hardware and software problems, guide users through best practices, document issues in the help desk system, and escalate complex cases while maintaining a courteous, professional demeanor under supervision.

Qualificações

• 1–3 years of experience in a customer support or technical help desk role.
• Strong understanding of technical support principles and troubleshooting methods.
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to explain technical concepts clearly to both users and technicians.
• Analytical and problem-solving skills with a methodical approach.
• Mechanically inclined with a basic understanding of hardware functionality.
• Familiarity with help desk ticketing systems and documentation practices.

Responsabilidades

• Provide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality.
• Diagnose and troubleshoot hardware and software issues remotely.
• Assist users with operational guidance and best practices for machine use.
• Support field technicians with technical information and troubleshooting steps.
• Document and track issues using help desk software and problem management systems.
• Follow established protocols and scripts to resolve common issues.
• Escalate complex problems to appropriate internal teams when necessary.
• Maintain a courteous and professional demeanor in all interactions.
• Work under direct supervision and follow standard operating procedures.

Conhecimentos

Customer support

Technical help desk

Communication

Troubleshooting

Documentation

Ticketing systems

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Glory in Carrollton, TX is seeking a Customer Support Specialist to provide remote technical support for cash recycling machines, assisting end users and field technicians with operation and issue resolution.

You will diagnose hardware and software problems, guide users through best practices, document issues in the help desk system, and escalate complex cases while maintaining a courteous, professional demeanor under supervision.