Remote Tech Support: Robotic Welding & Automation

Lincoln Electric; Cleveland (OH); Hybrid; USD 42,000 - 59,000; Full time

Job summary

Lincoln Electric is seeking a Technical Support professional to assist customers with robotic welding and cutting systems. You will troubleshoot problems, support installations, and train customers while coordinating with Field Service Technicians.

The role emphasizes strong electrical troubleshooting, documentation, and the ability to work flexibly in a fast-paced environment to ensure customer satisfaction and successful system operations.

Qualifications

• Minimum 5 years experience in industrial automation, integration, field service or robotic arc welding or equivalent.
• Minimum 2 years technical experience with ABB or Fanuc robot platform.
• Excellent electrical troubleshooting skills.
• Must have experience with GMAW.
• Must be able to read and interpret electrical and mechanical prints.
• Ability to develop and document procedures.
• PC literate in MS Office applications.
• Excellent verbal and written communication skills are required.

Responsibilities

• Handle incoming technical support calls, emails and chats for internal and external customers.
• Coordinate technical issues with appropriate resources for resolution.
• Proper communication and timely follow up with customers.
• Maintain detailed records of interactions to enable departmental knowledge.
• Coordinate logistics and technical support for LEA Field Service Technicians.
• Generate knowledge content for external and internal use.
• Facilitate coordination and documentation for repairs and rebuilds.
• Ability to work flexible hours to ensure appropriate customer support levels.
• Ability to provide high level of customer satisfaction in high pressure situations.

Skills

Industrial automation

Robotics experience

Field service

Electrical troubleshooting

Print reading

Procedures documentation

MS Office

Communication skills

Tools

ABB

Fanuc

Job description

Lincoln Electric is seeking a Technical Support professional to assist customers with robotic welding and cutting systems. You will troubleshoot problems, support installations, and train customers while coordinating with Field Service Technicians.

The role emphasizes strong electrical troubleshooting, documentation, and the ability to work flexibly in a fast-paced environment to ensure customer satisfaction and successful system operations.