Remote Tech Support Manager – Data Telemetry Leader

Cribl; Atlanta (GA); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is hiring a Technical Support Manager to lead a highly technical support team. You will drive customer success by reviewing cases, mentoring engineers, and ensuring SLA and CSAT targets are met.

The role emphasizes on-call responsibilities and collaboration with customers and internal teams to improve Cribl products and processes. Remote-friendly, Atlanta-focused with global impact.

Qualifications

• A minimum of 3 years’ experience as a leader of a highly technical team.
• 10 years’ experience in customer facing roles.
• Understanding of Big data and why data is important to companies.
• Strong written and verbal communication skills.
• Ability to mentor engineers to customer-focused solutions.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.
• This position will require stand‑by, on‑call, or off‑hours duties.

Skills

Leadership

Customer facing

Communication

Mentoring

Team management

Job description

Cribl is hiring a Technical Support Manager to lead a highly technical support team. You will drive customer success by reviewing cases, mentoring engineers, and ensuring SLA and CSAT targets are met.

The role emphasizes on-call responsibilities and collaboration with customers and internal teams to improve Cribl products and processes. Remote-friendly, Atlanta-focused with global impact.