Remote Tech Support & Customer Success Associate

Wordly.ai; United States; Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work

Work-life balance

Job summary

Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to join its fast-growing global team, manage our ticketing and resolution process, and prepare materials using our glossary tools.

You will split time between Glossary Development (70%) and Frontline Support (30%), provide technical guidance, and assist with data workflows, all while working remotely with GMT-aligned hours from the US/Canada/UK.

Qualifications

• Recent graduate aiming to start a career in AI and tech.
• Experience handling data from a variety of resources.
• Strong understanding of databases and large data handling.
• Expert researcher with keen investigative skills.
• Self-starter who seeks to elevate work.
• Eagle-eyed with strong attention to detail.
• Excellent English skills; communication in English as primary.
• Remote work with hours aligned to GMT; US/Canada/UK locations.
• High enthusiasm, curiosity, initiative, commitment, professionalism.

Responsibilities

• Glossary Development: solicit materials from customers.
• Prepare materials for processing and run through development tools.
• Review processed glossaries with human and machine testing.
• Provide technical and consultative support to customers.
• Guide customers on best practices when using Wordly.
• Assist Success Team with workflows and data for reporting.
• Frontline Support: triage inbound requests.
• Use knowledge bases to deliver timely, accurate answers.
• Assist Sales with data requests.

Skills

Recent graduate

Strong English (written & verbal)

Understanding of databases

Working with large data

Expert researcher

Self-starter / initiative

Attention to detail

Remote/Willing to align to GMT hours

Job description

Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to join its fast-growing global team, manage our ticketing and resolution process, and prepare materials using our glossary tools.

You will split time between Glossary Development (70%) and Frontline Support (30%), provide technical guidance, and assist with data workflows, all while working remotely with GMT-aligned hours from the US/Canada/UK.