Tech Support Analyst

Optum; Richardson (TX); Remote; USD 73,000 - 130,000; Full time

Job summary

Optum, a UnitedHealth Group company, seeks a Production Support Analyst to identify and remediate failed batch and real-time processing events from a remote U.S. location.

You will resolve incidents, perform in-depth technical analysis, and engage SMEs to drive root‑cause resolution while supporting automation and operational improvements. The role includes on-call rotation and collaboration with engineering teams.

Qualifications

• High School Diploma/GED (or higher).
• 2+ years of experience troubleshooting in an analytical setting.
• 2+ years of experience with Linux CLI and Shell Scripting.
• 2+ years of MSSQL and DB2 experience.
• 1+ years of experience as a Production Support Analyst.
• 1+ years of experience with CI/CD tools.
• Ability to work on call on a rotational basis (1 week every 5 weeks).

Responsibilities

• Identify and remediate failed batch and real-time processing events.
• Resolve incident (break/fix) tickets and open problem tickets for incident trends/defects.
• Demonstrate troubleshooting, root cause analysis, and engage SMEs to drive incident resolution.
• Execute processes to restore service after an incident occurs.
• Create and drive permanent solutions and improvements after root cause is identified.
• Identify opportunities for automation and operational efficiencies.
• Monitor environment health and drive improvements to enhance availability and performance.

Skills

Troubleshooting

Linux CLI

Shell Scripting

MSSQL

DB2

Production Support

CI/CD

C# / Python

Education

High School Diploma/GED

Bachelor's degree

Tools

Jenkins

GitHub

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Identify and remediate failed batch and real - time processing events
• Resolve incident (break/fix) tickets and open problem tickets for incident trends/defects
• Demonstrate a strong understanding of issues, including in - depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME's as needed to drive incident resolution and problem management
• Execute processes and activities that focus on restoring service after an incident occurs
• Create and drive permanent solutions and improvements after root cause is identified
• Identify opportunities for automation and operational efficiencies
• Monitor the environment health and drive improvements to enhance availability and performance
• Ability to influence and gain support of all levels of Management
• Ensure support readiness prior to the deployment of any change to the production environment
• Customer service orientation is key
• Collaborate on a daily basis with internal business partners, engineering teams and other technology professionals
• Create and Share technical knowledge documentation installations, upgrades and release/deployment support
• Ability to adhere to a on-call cycle on monthly basis
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience troubleshooting in an analytical setting
• 2+ years of experience with Linux CLI and Shell Scripting
• 2+ years of MSSQL and DB2 experience
• 1+ years of experience as a Production Support Analyst
• 1+ years of experience with CI/CD tools
• Ability to work on call on a rotational basis (1 week every 5 weeks)

Preferred Qualifications:

• Bachelor's degree
• Jenkins, GitHub experience
• Experience supporting/developing applications based on either C# or Python
• Datadog Monitoring Experience

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.