Remote Tech Services Lead: Warranty & Field Diagnostics

Airsys Cooling Technologi; Nevada; Hybrid; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Standby stipend

Discretionary bonuses

Zusammenfassung

Airsys Cooling Technologi is seeking a Technical Services Specialist to independently manage complex support cases, warranty adjudications, and field commissioning oversight for mission-critical HVAC and data-center cooling products. You will apply diagnostics, policy, and training to ensure reliability and customer satisfaction.

You will collaborate with Engineering, Supply Chain, and Quality teams, deliver remote diagnostics, conduct on-site training, and support service initiatives while

Qualifikationen

• High school diploma or GED required; HVAC controls training preferred.
• Minimum 3 years of technical-support or field-service experience.
• Strong analytical, communication, and customer-relations skills.
• Experience with ERP/CRM systems and MS Office.

Aufgaben

• Serve as decision maker for warranty claims and spare-parts approvals within limits.
• Analyze service data and recommend actions to Engineering and R&D.
• Create and maintain technical documentation and training materials.
• Conduct on-site and remote technical training for technicians.
• Improve service workflows, ERP data integrity, and customer metrics.
• Provide expert remote diagnostics and guidance; escalate complex issues.
• Coordinate with customers, Engineering, Supply Chain, and Quality teams.
• Stay current on HVAC and data-center cooling tech for improvements.
• Participate in rotating after-hours advisory schedule with standby stipend.

Kenntnisse

Analytical skills

Communication skills

Customer relations

Ausbildung

High School Diploma or GED

HVAC controls training

Tools

Salesforce

ERP systems

MS Office

Jobbeschreibung

Airsys Cooling Technologi is seeking a Technical Services Specialist to independently manage complex support cases, warranty adjudications, and field commissioning oversight for mission-critical HVAC and data-center cooling products. You will apply diagnostics, policy, and training to ensure reliability and customer satisfaction.

You will collaborate with Engineering, Supply Chain, and Quality teams, deliver remote diagnostics, conduct on-site training, and support service initiatives while