Remote Tax Specialist: Expert Returns & Guidance

Intuit, Inc.; Asheville (NC); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a motivated tax professional for a virtual customer-facing role. You will assist customers with federal and state tax returns, provide tax explanations, and support TurboTax product inquiries.

Strong communication and tax knowledge are essential, with a willingness to complete required trainings. Experience with tax software and a dedicated internet connection meeting security criteria are required.

Qualifications

• 2+ years of tax return experience with federal and state 1040 forms.
• Must possess or be able to obtain state licenses or PTIN.
• Willing to work minimum 20 hours per week.
• Strong verbal and written communication skills.
• Able to use government sites and resources to resolve tax questions.

Responsibilities

• This is a virtual, customer-facing role using Smartlook to interact with customers.
• Provide tax advice, full service return preparation and signature, and handle product inquiries.
• Deliver high-quality customer interactions with empathy and deep tax knowledge.
• Document customer interactions and resolve inquiries per procedures and policies.
• Meet KPI metrics and participate in pilots and trainings as required.

Skills

Tax preparation

Customer service

Video/phone communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

TurboTax software

Video conferencing tools

Job description

Intuit, Inc. is seeking a motivated tax professional for a virtual customer-facing role. You will assist customers with federal and state tax returns, provide tax explanations, and support TurboTax product inquiries.

Strong communication and tax knowledge are essential, with a willingness to complete required trainings. Experience with tax software and a dedicated internet connection meeting security criteria are required.