Remote Tax Pro & Customer Support Specialist (Video)

Intuit, Inc.; Denver (CO); Remote; USD 29,000 - 37,000; Full time

Job summary

Intuit, Inc. seeks a motivated tax professional to help TurboTax customers remotely with federal and state returns, explanations of tax terms, and accurate filings using TurboTax software.

The role requires strong communication, empathy, and problem solving, plus a PTIN and willingness to complete training. You must have 2+ years of recent tax prep experience and be able to work at least 20 hours per week from a US residence.

Qualifications

• 2+ years of federal and state 1040 tax return preparation.
• Active PTIN and ability to obtain state licenses.
• Proficient with government websites and tax software.
• Willing to work at least 20 hours per week.

Responsibilities

• Work in a virtual, customer-facing role using video software to assist customers.
• Provide tax advice, full service returns, product inquiries, and calculations.
• Document interactions and meet KPIs and training requirements.
• Collaborate with teams to deliver accurate tax guidance.

Skills

Tax preparation

Customer service

Communication

Bilingual EN/SP

Tools

TurboTax

Smartlook

Video chat tools

Job description

Intuit, Inc. seeks a motivated tax professional to help TurboTax customers remotely with federal and state returns, explanations of tax terms, and accurate filings using TurboTax software.

The role requires strong communication, empathy, and problem solving, plus a PTIN and willingness to complete training. You must have 2+ years of recent tax prep experience and be able to work at least 20 hours per week from a US residence.