Remote Tax Advisor & Customer Support Pro

Intuit, Inc.; North Las Vegas (NV); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a tax professional to work remotely with TurboTax customers, guiding them through federal and state returns and providing clear explanations of tax terms. You will deliver high-quality service via video, while leveraging government resources and company guidance to resolve inquiries.

The role emphasizes strong communication, problem solving, and the ability to work with a fast-paced team, including completing required training and meeting KPI targets.

Qualifications

• Minimum 2 years of federal/state tax return preparation experience.
• Active PTIN or ability to obtain one.
• Strong communication and customer service skills.

Responsibilities

• Assist TurboTax customers virtually with tax returns and explanations.
• Provide tax advice, full service return prep and signature as needed.
• Answer product questions and perform tax calculations.
• Document customer interactions and adhere to procedures.

Skills

Tax preparation

Customer service

Video communication

Bilingual (English/Spanish)

Tax software knowledge

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. is seeking a tax professional to work remotely with TurboTax customers, guiding them through federal and state returns and providing clear explanations of tax terms. You will deliver high-quality service via video, while leveraging government resources and company guidance to resolve inquiries.

The role emphasizes strong communication, problem solving, and the ability to work with a fast-paced team, including completing required training and meeting KPI targets.