Remote Tax Preparer & TurboTax Expert (Customer-Facing)

Intuit, Inc.; Anchorage (AK); Remote; USD 25,000 - 39,000; Part time

Job summary

Intuit, Inc. seeks a qualified tax professional to assist customers with TurboTax tax returns remotely. You will guide clients through tax preparation, provide explanations of tax terms, and ensure accuracy and customer satisfaction using secure video tools.

The role requires at least 2 years of federal and state return experience, active PTIN, and willingness to train on Intuit processes. A flexible, customer‑focused approach is essential for success in a high‑volume enviro nment.

Qualifications

• Minimum 2 years of federal and state individual 1040 tax return prep for at least 30 clients per season using commercial tax software.
• Active PTIN and ability to obtain related state licenses, certificates, permits, or bonds if required.
• Willing and available to work a minimum of 20 hours per week.
• Strong customer service skills with video and audio tools in a professional manner.
• Proficient with technology; solid knowledge of computer operations and software.

Responsibilities

• Provide tax advice, full service return preparation and signature.
• Interact with customers via video/ audio tools.
• Explain tax concepts and software terms in everyday language to customers.
• Document customer interactions and maintain accurate records.
• Meet KPIs and participate in pilot testing and training as needed.

Skills

Customer service

Communication

Problem solving

Fast-paced environment

Bilingual (English/Spanish)

Tools

Tax software

Job description

Intuit, Inc. seeks a qualified tax professional to assist customers with TurboTax tax returns remotely. You will guide clients through tax preparation, provide explanations of tax terms, and ensure accuracy and customer satisfaction using secure video tools.

The role requires at least 2 years of federal and state return experience, active PTIN, and willingness to train on Intuit processes. A flexible, customer‑focused approach is essential for success in a high‑volume enviro nment.