Remote Tax Prep Specialist

Intuit, Inc.; Washington (District of Columbia); Remote; USD 29,000 - 39,000; Full time

Job summary

Intuit, Inc. seeks a highly motivated tax professional to assist TurboTax customers remotely, providing expert tax guidance, preparation, and clear explanations of tax terms.

You will help customers complete returns, answer software questions, and ensure a supportive, confident experience using video interactions. Ideal candidates have 2+ years of federal/state return experience, active PTIN, and strong communication skills.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season.
• Active PTIN and eligibility for state licenses/certificates.
• Proficient with technology and tax software.
• Strong written and verbal communication skills.

Responsibilities

• This is a virtual, customer-facing role; interact with customers via video using Smartlook.
• Provide tax advice, full service return preparation and signature, and handle product/software inquiries.
• Explain tax concepts in plain language using government resources and team expertise.
• Document customer interactions and contribute to KPI achievement.
• Participate in training and pilot projects as required.

Skills

Tax preparation

Customer service

Verbal communication

Video communication

Attention to detail

Bilingual English/Spanish

Job description

Intuit, Inc. seeks a highly motivated tax professional to assist TurboTax customers remotely, providing expert tax guidance, preparation, and clear explanations of tax terms.

You will help customers complete returns, answer software questions, and ensure a supportive, confident experience using video interactions. Ideal candidates have 2+ years of federal/state return experience, active PTIN, and strong communication skills.