Remote Tax Preparer – Expert 1040 Returns Guidance

Intuit, Inc.; Covington (KY); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit, Inc. seeks an experienced tax professional to assist TurboTax customers remotely. You will guide clients through tax preparation, provide explanations of tax terms, and deliver high‑quality support to ensure accurate returns. The role emphasizes clear communication and empathy in a virtual setting.

You will work with government resources and internal experts, adhere to procedures, document interactions, and participate in ongoing training to stay compliant and skilled.

Qualifications

• 2+ years preparing federal and state 1040 returns for at least 30 clients per season using tax software.
• Must possess or be able to obtain PTIN; state licenses/certificates as applicable.
• Strong verbal and written communication; professional, customer-facing via video.

Responsibilities

• This is a virtual, customer-facing role using video communications to interact with customers.
• Provide tax advice, full service return preparation and signature, and product inquiries.
• Explain tax and technical terms in plain language to customers.
• Document customer interactions and meet KPI metrics.

Skills

Tax preparation skills

Customer service

Bilingual English/Spanish

Education

PTIN: required or able to obtain

Tools

TurboTax or similar tax software

Video conferencing software (Smartlook)

Job description

Intuit, Inc. seeks an experienced tax professional to assist TurboTax customers remotely. You will guide clients through tax preparation, provide explanations of tax terms, and deliver high‑quality support to ensure accurate returns. The role emphasizes clear communication and empathy in a virtual setting.

You will work with government resources and internal experts, adhere to procedures, document interactions, and participate in ongoing training to stay compliant and skilled.