Remote Tax Prep Specialist — TurboTax Expert

Intuit, Inc.; Murfreesboro (TN); Remote; USD 30,000 - 39,000; Part time

Job summary

Intuit, Inc. in the United States is seeking a tax‑preparation professional for a virtual, customer‑facing role supporting TurboTax customers. You will guide users through tax returns, provide explanations, and ensure accurate filings with a strong emphasis on clear, friendly communication.

Applicants should have 2+ years of recent 1040 experience, PTIN, and willingness to work 20+ hours weekly. This position is remote and nationwide, with comprehensive training and performance goals.

Qualifications

• 2+ years of recent experience preparing federal and state 1040 tax returns for at least 30 clients per season.
• Must possess or be able to obtain relevant state licenses, certificates, permits, or bonds.
• Active PTIN required to file tax returns.
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology and software.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• This is a virtual, customer-facing role using video software to interact with customers.
• Help TurboTax customers with tax advice and questions during returns.
• Provide full service return preparation and signature.
• Address product and software inquiries from customers.
• Perform tax calculations and explanations as needed.
• Create high quality customer interactions with empathy and expertise.
• Use government sites and resources to deliver accurate answers in plain language.
• Apply defined practices and policies to troubleshoot tax questions.
• Document customer interactions for records and KPI tracking.
• Work toward meeting company KPI metrics and big bet goals.
• Participate in pilot tests and training as required.

Skills

Tech proficiency

Video/phone support

Verbal communication

Written communication

Bilingual English/Spanish

Education

PTIN required

State licenses/certificates

Job description

Intuit, Inc. in the United States is seeking a tax‑preparation professional for a virtual, customer‑facing role supporting TurboTax customers. You will guide users through tax returns, provide explanations, and ensure accurate filings with a strong emphasis on clear, friendly communication.

Applicants should have 2+ years of recent 1040 experience, PTIN, and willingness to work 20+ hours weekly. This position is remote and nationwide, with comprehensive training and performance goals.