Remote Tax Prep Specialist: Expert Virtual Guidance

Intuit, Inc.; Williamsport (Lycoming County); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a motivated tax professional for a virtual, customer-facing role helping TurboTax customers complete their federal and state returns. You will provide expert guidance, tax explanations, and step-by-step support using TurboTax products.

This position emphasizes empathy, clear communication, and the ability to navigate government resources, with training and development opportunities throughout the year. Strong focus on customer delight and brand empowerment.

Qualifications

• 2+ years of experience preparing federal and state individual 1040 tax returns for at least 30 clients per season using commercial tax software.
• Active Preparer Tax Identification Number (PTIN) or ability to obtain one.
• Knowledge of Circular 230.
• Willingness to work minimum 20 hours per week.
• Excellent verbal and written communication; strong customer service.
• Bilingual English/Spanish is a plus; must reside in the United States.

Responsibilities

• Interact with customers through video/ audio tools in a professional, friendly manner.
• Provide tax advice, full service return preparation and signature, and answer product inquiries.
• Document customer interactions and resolve inquiries following defined policies.
• Meet KPI metrics and participate in training, pilot projects, and ongoing professional development.

Job description

Intuit, Inc. is seeking a motivated tax professional for a virtual, customer-facing role helping TurboTax customers complete their federal and state returns. You will provide expert guidance, tax explanations, and step-by-step support using TurboTax products.

This position emphasizes empathy, clear communication, and the ability to navigate government resources, with training and development opportunities throughout the year. Strong focus on customer delight and brand empowerment.