Remote Tax Prep Specialist: Expert Guidance & Service

Intuit, Inc.; Scranton (Lackawanna County); Remote; USD 26,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a motivated tax professional for a virtual, customer‑facing role supporting TurboTax customers. You will use video tools to guide clients through federal/state 1040 returns, provide tax explanations, and answer product questions with clear, empathetic communication.

The position requires 2+ years of tax prep experience, PTIN, and availability at least 20 hours weekly. A dedicated home internet connection and knowledge of Circular 230 are needed.

Qualifications

• 2+ years of recent federal/state 1040 tax return preparation for 30+ clients per season.
• Active PTIN required or obtainable.
• State licenses, certificates or permits as applicable.
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Strong tech proficiency and computer skills.
• Excellent verbal and written communication; strong customer service.
• Bilingual English/Spanish is a plus.
• Must reside in the United States and have a dedicated internet connection meeting security criteria.

Responsibilities

• Virtual, customer-facing role using video communications to assist customers.
• Provide tax advice, full service return preparation and signature, and product inquiries.
• Explain tax and technical terms in everyday language.
• Document customer interactions and resolve inquiries per policies.
• Aim to meet KPI metrics and participate in pilot projects and trainings.

Skills

Tax return prep

PTIN holder

State licenses

Circular 230 knowledge

Bilingual EN/ES (a plus)

Customer service

Communication skills

Stable internet

Tech savvy

Part-time availability

Residential in USA

Tools

Smartlook

Job description

Intuit, Inc. is seeking a motivated tax professional for a virtual, customer‑facing role supporting TurboTax customers. You will use video tools to guide clients through federal/state 1040 returns, provide tax explanations, and answer product questions with clear, empathetic communication.

The position requires 2+ years of tax prep experience, PTIN, and availability at least 20 hours weekly. A dedicated home internet connection and knowledge of Circular 230 are needed.