Remote Tax Expert (CPA/EA/Attorney)

Intuit, Inc.; Gastonia (NC); Remote; USD 33,000 - 51,000; Full time

Benefits offered by this job

Bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a remote tax professional to assist TurboTax customers with tax preparation, guidance, and explanations of tax terms. You will interact via video, deliver high‑quality service, and utilize government and professional resources to provide accurate answers.

The role requires active credentials (CPA/EA/Attorney), strong communication, and dedication to customer satisfaction. You will meet strict KPI targets, complete required trainings, and may enjoy bonus/equity rewards and

Qualifications

• Active unrestricted credential: CPA/EA/Practicing Attorney with tax preparation experience.
• 2+ years of federal/state 1040 returns for 30+ clients per season with commercial software.
• State licenses/certificates or ability to obtain.
• PTIN required.
• Willing to work at least 20 hours per week.
• Familiarity with Circular 230 and computer/software proficiency.

Responsibilities

• Interact with customers via video using Smartlook.
• Provide tax advice and full service return preparation.
• Document customer interactions and resolve inquiries.
• Meet KPI metrics and participate in pilots and trainings.

Skills

Tax knowledge

Customer service

Video communication

Bilingual

Problem solving

Communication

Tools

Smartlook

Job description

Intuit, Inc. is seeking a remote tax professional to assist TurboTax customers with tax preparation, guidance, and explanations of tax terms. You will interact via video, deliver high‑quality service, and utilize government and professional resources to provide accurate answers.

The role requires active credentials (CPA/EA/Attorney), strong communication, and dedication to customer satisfaction. You will meet strict KPI targets, complete required trainings, and may enjoy bonus/equity rewards and