Remote Tax Advisor — 1040 Prep & Customer Support

Intuit, Inc.; Scranton (Lackawanna County); À distance; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Cash bonus and equity rewards

Benefits package

Résumé du poste

Intuit, Inc. is seeking a motivated tax professional to assist TurboTax customers in tax preparation and explain tax concepts in a fully remote setting. You will guide customers through returns, provide expert tax advice, and address product questions using clear language and built-in tools.

You will document interactions, strive to meet KPIs, and participate in training and pilot projects to continuously improve customer outcomes and brand value.

Qualifications

• 2+ years of federal and state individual 1040 tax return experience for at least 30 clients per season.
• State licenses, certificates, permits, or bonds as required.

Responsabilités

• Assist TurboTax customers in tax return preparation and advice.
• Interact with customers via video and audio tools in a professional manner.
• Document customer interactions and troubleshoot tax questions using official resources.
• Complete required training and development programs.

Connaissances

Tax preparation

Customer service

Video interactions

Communication skills

Problem solving

English/Spanish bilingual

Formation

PTIN holder or eligible

Outils

TurboTax

Smartlook

Description du poste

Intuit, Inc. is seeking a motivated tax professional to assist TurboTax customers in tax preparation and explain tax concepts in a fully remote setting. You will guide customers through returns, provide expert tax advice, and address product questions using clear language and built-in tools.

You will document interactions, strive to meet KPIs, and participate in training and pilot projects to continuously improve customer outcomes and brand value.