Remote Tax Advisor - 1040 Prep & Customer Support

Intuit, Inc.; Jackson (MS); Remote; USD 19,000 - 30,000; Part time

Job summary

Intuit, Inc. seeks a tax professional to assist customers in completing their tax returns using TurboTax products in a remote, virtual setting. You will provide expert tax guidance, perform full-service return preparation, and explain tax concepts clearly to customers.

The role emphasizes strong communication, customer empathy, and the ability to work from home with a reliable hardwired internet connection. Prior tax experience and PTIN are required, with a minimum 20 hours per week availability.

Qualifications

• 2+ years of recent federal/state individual tax return preparation experience for at least 30 clients per season.
• Active PTIN and ability to obtain state licenses/certificates.
• Strong verbal and written communication, with professional video/audio interaction.
• Willingness to work a minimum of 20 hours per week and operate with a dedicated internet connection.

Responsibilities

• Interact with customers through virtual video that uses Smartlook software.
• Provide tax advice and full service return preparation with signature.
• Explain tax and technical terms in everyday language to customers.
• Document customer interactions and resolve inquiries following policy.

Skills

Tax preparation

Customer service

Video/phone communication

Bilingual English/Spanish

Education

State licenses or certificates

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. seeks a tax professional to assist customers in completing their tax returns using TurboTax products in a remote, virtual setting. You will provide expert tax guidance, perform full-service return preparation, and explain tax concepts clearly to customers.

The role emphasizes strong communication, customer empathy, and the ability to work from home with a reliable hardwired internet connection. Prior tax experience and PTIN are required, with a minimum 20 hours per week availability.