Remote Sustainment Engineer: VA Load Balancing & ITOps

Quantum-Technology-Group; Virginia; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company 
+

Paid time off and holidays

Professional development and training

Flexible work arrangements

Job summary

Quantum Technology Group, LLC is seeking a Sustainment Engineer to provide Tier 2/3 operations, maintenance, and sustainment support for the VA Enterprise Load Balancing Solution. Four engineers are planned; initial work focuses on operational readiness and ongoing support for the deployed delivery platform.

The role requires a US citizen with VA background suitability; remote work from CONUS facilities is allowed with VA site support as directed by the COR.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4+ years of Tier 2/3 enterprise load balancing/support experience.
• Experience with incident response, configuration, patching, and availability management.
• Must be a U.S. citizen with VA background/suitability.
• Clearance and VA access prerequisites required.

Responsibilities

• Develop the operational model, baselines, runbooks, and monitoring configurations for production readiness.
• Triage and resolve platform incidents; document root causes and corrective actions; participate in on-call escalation.
• Meet incident targets: Severity 1–4 response and restoration timelines as defined.
• Maintain platform configs, changes, backups, and patches per OEM lifecycle; observe VA freezes.
• Monitor capacity, availability, and performance; contribute to reports and dependency tracking.
• Coordinate troubleshooting with OEM support and gov personnel; mentor SMEs in shadow activities.

Skills

TCP/IP

DNS

HTTP/S

TLS

High availability

Diagnostics

Scripting

Automation

Monitoring

Change documentation

Education

Bachelor's degree in IT/CS/Engineering or equivalent

Tools

Citrix ADC/NetScaler

Job description

Quantum Technology Group, LLC is seeking a Sustainment Engineer to provide Tier 2/3 operations, maintenance, and sustainment support for the VA Enterprise Load Balancing Solution. Four engineers are planned; initial work focuses on operational readiness and ongoing support for the deployed delivery platform.

The role requires a US citizen with VA background suitability; remote work from CONUS facilities is allowed with VA site support as directed by the COR.