Remote Support Systems Engineer: HL7 & Platform Deployments

CareDx, Inc.; Lincoln (NE); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Stock Purchase Plan

Pre-tax commuter benefits

Living Donor Policy

Job summary

CareDx, Inc. offers a Support Systems Engineer role focused on implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. The position emphasizes reliability, performance, and customer satisfaction within defined budgets and timelines.

The role requires 2+ years in system engineering with strong SQL/Oracle DB skills, Windows AD and VPN expertise, and experience in biomedical systems engineering. A BS degree and hands-on troubleshooting are essential.

Qualifications

• Bachelor’s degree in MIS, Computer Science, or related field.
• 2+ years of experience in system engineering, implementation, and automation.
• Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
• Experience with SAP Crystal Reports and software interface troubleshooting.
• Strong knowledge of Microsoft Windows Active Directory and VPN protocols.
• Experience in biomedical systems engineering.
• Familiarity with IIS Web Services and website management.
• Knowledge of coding languages such as Python, C++, or JavaScript.
• Experience with data conversions and network administration.
• Provides timely and effective technical support with high customer satisfaction.

Responsibilities

• Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
• Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
• Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
• Assist with remote connectivity setup and VPN configurations for customer sites.
• Ensure compliance with SLAs while managing ticket queues and project timelines.
• Advise customers on software and hardware requirements before deployment.
• Provide ongoing support with a strong focus on customer service and follow-up.
• Document processes, configurations, and troubleshooting steps for internal and external use.
• Work independently to execute implementation plans and resolve technical issues.
• Coordinate with cross-functional teams to optimize system performance.
• Stay up to date with emerging technologies to improve deployment and support processes.

Skills

SQL queries

Active Directory

VPN protocols

Python

C++

JavaScript

Biomedical systems

IIS Web Services

Software interface troubleshooting

Data conversions

Education

Bachelor’s degree in MIS/Computer Science

Tools

SAP Crystal Reports

Microsoft SQL Server

Oracle databases

Job description

CareDx, Inc. offers a Support Systems Engineer role focused on implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. The position emphasizes reliability, performance, and customer satisfaction within defined budgets and timelines.

The role requires 2+ years in system engineering with strong SQL/Oracle DB skills, Windows AD and VPN expertise, and experience in biomedical systems engineering. A BS degree and hands-on troubleshooting are essential.