IT Systems Engineering

CareDx, Inc.; Central City (NE); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Pre-tax commuter benefits

Living Donor Employee Recovery Policy

Gym reimbursement program

Job summary

CareDx, Inc. is seeking a Support Systems Engineer to implement, configure, and support our software platforms and HL7 interfaces. You will ensure system reliability, performance, and a seamless customer experience while meeting SLAs and timelines.

The role emphasizes hands-on deployment, troubleshooting, and cross-functional collaboration. Applicants should have a MIS/CS degree (or equivalent), 2+ years in system engineering, and strong SQL/DB skills, Windows AD, and VPN experience.

Qualifications

• Bachelor’s degree in MIS, CS, or related field (or equivalent experience).
• 2+ years in system engineering, implementation, and automation.
• Proficiency in writing complex SQL queries and managing MS SQL Server & Oracle.
• Experience with SAP Crystal Reports and software interface troubleshooting.
• Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
• Experience in biomedical systems engineering.
• Familiarity with IIS Web Services and website management.
• Knowledge of Python, C++, or JavaScript.
• Experience with data conversions and network administration.
• Provides timely and effective technical support with high customer satisfaction.

Responsibilities

• Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
• Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
• Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
• Assist with remote connectivity setup and VPN configurations for customer sites.
• Ensure compliance with SLAs while managing ticket queues and project timelines.
• Advise customers on software and hardware requirements before deployment.
• Provide ongoing support with a strong focus on customer service and follow-up.
• Document processes, configurations, and troubleshooting steps for internal and external use.
• Work independently to execute implementation plans and resolve technical issues.
• Coordinate with cross-functional teams to optimize system performance.
• Stay up to date with emerging technologies to improve deployment and support processes.

Skills

Customer service

Problem solving

Independent work

Education

Bachelor’s degree in MIS, CS, or related field

Tools

SQL Server

Oracle databases

SAP Crystal Reports

Python

C++

JavaScript

IIS Web Services

Active Directory

VPN protocols

Remote connectivity

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.

Technical Support & Implementation

• Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
• Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
• Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
• Assist with remote connectivity setup and VPN configurations for customer sites.
• Ensure compliance with SLAs while managing ticket queues and project timelines.

Customer Engagement & Documentation

• Advise customers on software and hardware requirements before deployment.
• Provide ongoing support with a strong focus on customer service and follow-up.
• Document processes, configurations, and troubleshooting steps for internal and external use.
• Work independently to execute implementation plans and resolve technical issues.
• Coordinate with cross-functional teams to optimize system performance.
• Stay up to date with emerging technologies to improve deployment and support processes.

• Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
• Experience: 2+ years of experience in system engineering, implementation, and automation.
• Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
• Experience with SAP Crystal Reports and software interface troubleshooting.
• Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
• Experience in biomedical systems engineering.
• Familiarity with IIS Web Services and website management.
• Knowledge of coding languages such as Python, C++, or JavaScript.
• Experience with data conversions and network administration.
• Provides timely and effective technical support with high customer satisfaction.
• Ensures seamless software deployment with minimal disruptions.

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Health and welfare benefits, including a gym reimbursement program

• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team.

This is the anticipated base salary range in the United States. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. Remote: US only roles $