Remote Support Specialist, Technology Solutions (CA)

Foundation for California Community Colleges; California; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote-first

Tuition reimbursement

CalPERS retirement program

Job summary

Foundation for California Community Colleges is seeking a Support Specialist to troubleshoot software, assist California-based users, and collaborate with technical teams to improve products and support processes. This remote-ready role emphasizes customer-focused service and clear communication.

You will manage web and mobile app support, develop knowledge resources, and participate in training while helping drive ongoing improvements in a fast-paced, remote environment.

Qualifications

• 5+ years in a customer-facing software support role.
• 2+ years using ticketing systems such as Zendesk or Jira Service Management.
• Strong technical troubleshooting and ability to document findings.
• Experience coordinating priorities and collaborating with cross-functional teams.
• Excellent written and verbal communication, able to explain technical concepts clearly.

Responsibilities

• Troubleshoot and resolve issues in web and mobile apps, reproduce errors, identify solutions.
• Manage support requests from inquiry to resolution with timely updates.
• Collaborate with technical and product teams to escalate and resolve complex issues.
• Develop knowledge base articles, troubleshooting guides, and user documentation.
• Conduct virtual training sessions and product demonstrations for users.
• Identify trends to improve support processes and drive proactive improvements.
• Assist with product updates and testing by investigating performance issues.

Skills

Customer-facing support

Technical troubleshooting

Communication skills

Project coordination

Office & collaboration tools

Education

Bachelor's degree or equivalent

Tools

Zendesk/Jira Service Management

Confluence

Zendesk Guide

Job description

Foundation for California Community Colleges is seeking a Support Specialist to troubleshoot software, assist California-based users, and collaborate with technical teams to improve products and support processes. This remote-ready role emphasizes customer-focused service and clear communication.

You will manage web and mobile app support, develop knowledge resources, and participate in training while helping drive ongoing improvements in a fast-paced, remote environment.