Remote Product Specialist, Tech Solutions (CA)

Foundation for California Community Colleges; California (MO); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first workplace

PTO and holidays

Job summary

Foundation for California Community Colleges is seeking a Product Specialist, Technology Solutions to bridge business needs and technology, guiding product backlog and coordinating with cross-functional teams across California.

The role reports to the Product Manager, Technology Solutions and focuses on delivering high-quality, on-time initiatives within a remote-first framework, with a base salary in the stated range.

Qualifications

• Minimum of 2+ years of related work experience in project management of applications and/or websites.
• Proficiency in Microsoft Office, Google Suite, Zoom, and other collaboration tools.
• Experience with Atlassian products (JIRA, Confluence, Product Discovery, Service Desk); JIRA for task tracking preferred.
• Experience in setting and achieving Key Performance Indicators.
• Project management experience required.
• Agile project management experience preferred.
• Experience in education or non-profits is a plus.
• Experience in a technical support or user assistance role is preferred.
• Experience developing or contributing to support materials such as documentation, FAQs, or video guides.
• Exposure to ticketing or issue-tracking systems (e.g., Zendesk, ServiceNow, JIRA Service Desk) is a plus.

Responsibilities

• Own product vision and strategy discussions with senior product staff.
• Define and maintain the product roadmap, tracking milestones and progress.
• Lead evaluation of user and stakeholder feedback to shape roadmap updates.
• Drive exploration of new tools or technologies that advance product goals.
• Act as a liaison between internal stakeholders and the development team, clarifying requirements.
• Manage and prioritize a well-organized product backlog with clear user stories and acceptance criteria.
• Serve as Scrum Master: plan sprints, estimate effort, and drive Agile cadence.
• Lead testing coordination with QA and development to ensure features meet defined acceptance criteria.
• Lead market and user research to uncover trends, needs, and competitive insights.
• Drive collaboration across engineering, design, marketing, and other cross-functional teams.

Skills

Project management

MS Office

Google Suite

Agile

KPIs

Nonprofit experience

Technical support

Documentation

Ticketing systems

Product backlog ownership

Tools

JIRA

Confluence

Product Discovery

Service Desk

Job description

Foundation for California Community Colleges is seeking a Product Specialist, Technology Solutions to bridge business needs and technology, guiding product backlog and coordinating with cross-functional teams across California.

The role reports to the Product Manager, Technology Solutions and focuses on delivering high-quality, on-time initiatives within a remote-first framework, with a base salary in the stated range.