Remote Support Specialist, Cybersecurity Compliance

Oneleet; Oregon; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health & wellnessbenefit

20 days PTO + 8 floating holidays

Remote work culture

Team off-sites in Amsterdam, Italy

Competitive compensation & equity

Job summary

Oneleet is a remote-first security and compliance platform hiring a Customer Support Specialist to be the first point of contact for our customers, navigating compliance for the first time. You’ll respond via Slack and email with a first response target of 15 minutes.

You’ll shape how support works, contribute to the knowledge base, and collaborate with Security Program Managers, CS, and Engineering to resolve issues efficiently. This is a foundational role with real growth opportunities.

Qualifications

• 2+ years in a customer-facing support role at a SaaS company.
• Exceptional written communication — clear, concise and warm under pressure.
• Able to manage high volume across multiple channels.
• Strong organizational skills; nothing falls through the cracks.
• Self-directed and able to work autonomously in a remote environment.
• Available to work PST hours: 9am–7pm.

Responsibilities

• Monitor and respond to customer questions across Slack and email.
• Resolve navigation, onboarding, billing, and pentest scheduling inquiries.
• Triage incoming requests and route escalations with full context.
• Provide timely holding responses on escalations.
• Log and tag interactions in the ticketing system (Pylon).
• Identify recurring issues and contribute to the knowledge base.
• Collaborate with Security Program Managers, CS, and Engineering to resolve issues.

Skills

Customer support

SaaS knowledge

Written communication

Remote work

Tools

Pylon

Slack

HubSpot

Job description

Oneleet is a remote-first security and compliance platform hiring a Customer Support Specialist to be the first point of contact for our customers, navigating compliance for the first time. You’ll respond via Slack and email with a first response target of 15 minutes.

You’ll shape how support works, contribute to the knowledge base, and collaborate with Security Program Managers, CS, and Engineering to resolve issues efficiently. This is a foundational role with real growth opportunities.