Customer Support Specialist (Fully Remote)

Oneleet; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Oneleet is a security and compliance platform helping organizations build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. The role involves foundational support with rapid response, handling inquiries via Slack and email from diverse customers, and ensuring smooth onboarding, billing, and pentest scheduling processes.

You will triage and escalate issues as needed, logging all activity in Pylon to maintain clear, auditable records.

Qualifications

• Foundational support role with a 15-minute first response.
• Handle inquiries via Slack and email from technical and non-technical customers.
• Triage and escalate issues, logging everything in Pylon.

Responsibilities

• Resolve platform, onboarding, billing, and pentest scheduling inquiries.
• Triage and escalate issues, logging everything in Pylon.

Skills

Slack

Email support

Tools

Pylon

Job description

• Security and compliance platform making cybersecurity painless.
• Raised $33M Series A and growing fast with a rebellious team.

About the Role:

• Foundational support role with a first-response standard of 15 minutes.
• Work through Slack and email with technical and non-technical customers.

What You'll Do:

• Resolve platform, onboarding, billing, and pentest scheduling inquiries.
• Triage and escalate issues, logging everything in Pylon.

Oneleet

Oneleet is a security and compliance platform helping companies build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. With a recent $33 million Series A and decades of industry experience, the team is fast-growing, opinionated, and focused on reshaping a broken industry.