Remote Support Operations & Metrics Specialist

Sales Match; Chandler (AZ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Paid training

Career development support

Flexible scheduling

Opportunities for career advancement

Job summary

Sales Match is looking for a proactive Support Operations Associate to enhance our customer support operations. This 100% remote role offers $20-$24/hour based on experience and includes a flexible schedule.

You will monitor service quality metrics, support daily operations, collaborate with teams, and contribute to process improvements. Strong organizational skills and effective communication are required, with opportunities for growth into senior roles.

Join our collaborative environment with paid training and career development support!

Qualifications

• Strong organizational and multitasking skills required.
• Experience with customer service platforms and data analysis preferred.
• Excellent communication skills are essential.
• Ability to work independently in a remote setting.
• Previous experience in support operations or customer service is a plus.

Responsibilities

• Support daily operations of the customer support department.
• Monitor service quality metrics and suggest improvements.
• Track KPIs and prepare operational reports.
• Identify inefficiencies in support processes.
• Develop training resources and documentation.

Skills

Strong organizational and multitasking skills

Comfortable using customer service platforms

Analytical thinking

Excellent written and verbal communication skills

Ability to work independently

Job description

Sales Match is looking for a proactive Support Operations Associate to enhance our customer support operations. This 100% remote role offers $20-$24/hour based on experience and includes a flexible schedule.

You will monitor service quality metrics, support daily operations, collaborate with teams, and contribute to process improvements. Strong organizational skills and effective communication are required, with opportunities for growth into senior roles.

Join our collaborative environment with paid training and career development support!