Remote Support Engineer I – Networking & Security

ExtraHop Networks, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 80,231,000 - 91,693,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Flexible PTO and holidays

401k with employer match

Hybrid and Remote Work Model

Educational Reimbursement

Parental Leave

Job summary

ExtraHop Networks, Inc. seeks a Global Support Engineer I to join a remote‑first team supporting customers on networking infrastructure as a service.

You will handle technical inquiries, troubleshoot complex issues, and grow your expertise with our appliance platforms while collaborating with cross‑functional teams. You’ll resolve problems via a ticketing system, contribute to knowledge sharing, and participate in limited in‑office trainings as needed, while maintaining strong customer service

Qualifications

• Two years of B2B technical support experience.
• In-depth knowledge of the OSI model required.
• Understanding of network routing and switching concepts.
• Knowledge of protocols and TLS/HTTP interactions for internal/external networks.

Responsibilities

• Resolve technical issues with ExtraHop products using internal resources.
• Provide data analysis to troubleshoot systems and networks.
• Deploy hardware/firmware for appliances and assist with configurations.
• Participate in Knowledge Centered Services (KCS) and document findings.
• Handle tickets, communicate updates, and escalate when needed.
• Collaborate with cross‑functional teams to deepen problem understanding.

Skills

OSI model

Routing & switching

DNS/DHCP/TLS/HTTP

Troubleshooting

Customer communication

Job description

ExtraHop Networks, Inc. seeks a Global Support Engineer I to join a remote‑first team supporting customers on networking infrastructure as a service.

You will handle technical inquiries, troubleshoot complex issues, and grow your expertise with our appliance platforms while collaborating with cross‑functional teams. You’ll resolve problems via a ticketing system, contribute to knowledge sharing, and participate in limited in‑office trainings as needed, while maintaining strong customer service