Remote-First Global Support Engineer I — Networking & Hardware

ExtraHop Networks, Inc.; Dallas, Northern (TX, KY); Hybride; USD 60 000 - 80 000; Plein temps

Résumé du poste

ExtraHop Networks, Inc. is seeking a Global Support Engineer I to support a remote-first, flexible shift schedule. This growth role offers hands-on experience with networking infrastructure as a service and opportunities to advance as a support engineer.

You will resolve technical issues, work with customers, and collaborate with cross-functional teams to improve incident resolution and product understanding.

Qualifications

Responsabilités

• Provide hardware and firmware deployment support for appliances.
• Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
• Engage in troubleshooting activities, following guidance and existing documentation.
• Assist with the initial stages of ticket handling and escalate when necessary.
• Work collaboratively with more experienced engineers and cross-functional teams to gain deeper insights into complex issues.
• Assist customers with configuration of network infrastructure, virtualization, and third‑party integrations.
• Assist customers with hardware support and replacement.
• Utilize a ticketing system to update, communicate, and move work items to completion.

Description du poste

ExtraHop Networks, Inc. is seeking a Global Support Engineer I to support a remote-first, flexible shift schedule. This growth role offers hands-on experience with networking infrastructure as a service and opportunities to advance as a support engineer.

You will resolve technical issues, work with customers, and collaborate with cross-functional teams to improve incident resolution and product understanding.