Remote Support Delivery Leader

Jobgether; United States; Remote; USD 63,000 - 114,000; Full time

Benefits offered by this job

Competitive base salary

Bonuses and ESPP

Healthcare coverage

RRSP plan

Paid time off

Remote work in Canada

Professional development

Career growth

Collaborative culture

Job summary

Jobgether is seeking a Support Delivery Manager to strengthen top-tier client relationships and drive service excellence from a remote Canada-based location. You will manage premium accounts, lead data-driven SIPs, and coordinate across Support, Professional Services, Engineering, and Product teams to resolve issues and improve outcomes.

You will apply cloud, networking, and security knowledge to guide customers, influence product roadmaps, and ensure delivery aligns with business goals.

Qualifications

• At least 8 years of relevant professional experience.
• Bachelor's degree in Computer Science, Engineering, MIS, or related field.
• Experience in customer success or account management in technical environments.
• Data analysis to identify trends and drive improvements.
• Understanding of cloud computing, networking, and security fundamentals.
• Knowledge of security technologies and compliance concepts.
• Strong relationship management across all levels.
• Excellent written, verbal, and presentation skills.
• Ability to influence across cross-functional teams.
• Adaptable and keen on continuous learning.

Responsibilities

• Own strategic relationships with premium customers and align account strategies with business goals.
• Act as trusted advisor and advocate to help clients understand, adopt, and maximize value of cloud, security, and digital delivery solutions.
• Develop and implement Service Improvement Plans to boost efficiency, quality, and satisfaction.
• Identify risks, coordinate escalations, prevent issues, and work with multiple teams to resolve complex challenges.
• Track KPIs, analyze trends, and forecast risks to support reliable service delivery.
• Drive operational excellence by promoting best practices and process improvements.
• Provide product feedback to influence roadmaps and communicate value of capabilities.
• Offer technical guidance across cloud, networking, security, and delivery technologies.
• Coordinate with internal teams to align service delivery with customer expectations and maintain strong relationships.
• Communicate performance, risks, SIPs, and recommendations to executives and technical audiences.

Skills

Account management

Data analysis

Cloud fundamentals

Security knowledge

Communication

Cross-functional collaboration

Risk management

Problem solving

Presentation

Adaptability

Education

Bachelor's degree in Computer Science or related discipline

Job description

Jobgether is seeking a Support Delivery Manager to strengthen top-tier client relationships and drive service excellence from a remote Canada-based location. You will manage premium accounts, lead data-driven SIPs, and coordinate across Support, Professional Services, Engineering, and Product teams to resolve issues and improve outcomes.

You will apply cloud, networking, and security knowledge to guide customers, influence product roadmaps, and ensure delivery aligns with business goals.